Return Policy

Any product which has been used or if the product’s cellophane/packaging has been opened – then it can not be RETURNED, REFUNDED or REPLACED afterwards. Unless it’s faulty or broken inside.
Additional information:

  • Delivery times specified above may vary depending on stock availability and delivery location.
  • Delivery costs are clearly listed on our Delivery page and at the checkout (before your order is completed) as we understand the cost of delivery varies with different factors.
  • Please check the delivered products & packaging immediately after receiving in presence of delivery staff.
  • In case of damaged packaging/product, wrong quantity of products that you originally ordered online, wrong products/product variants delivered; please check the delivery package and inform the delivery person immediately to return the products. You are also recommended to call us at our customer service number: 01976100988. Kindly mention your name and order ID during the call so that we can resolved the issue swiftly.
  • Any damaged return/replacement claim after delivery person leaves will not be accepted.
  • If you want the product to be gift wrapped, kindly mention it in the order comment section when you place the order online. This may cause delay in dispatching your order.
  • If we offer any engraving service or you request for any addition customization to the packaging then we understand that you have allowed us 5 working days to process that request.
  • If you have made online payments for your products through bKash/ Debit/Credit Card/ Rocket but did not receive any confirmation email / confirmation call from our customer service number: 01796100988 or send us email to: [email protected]
  • After placing your order if the cash was deducted from your bKash/ Debit/Credit Card/ Nagad/ Rocket account but order didn’t get placed under your profile order history on our website, kindly contact us at our customer service number: 01976100988. Kindly mention your name and order ID during the call. You can also email us at our support email: [email protected]

Refund Policy

For online payments, the refund process could take 8 to 10 workdays depending on the payment method involved.